Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Before You Start
- Check the license: ensure the casino holds a valid license from a reputable authority (e.g., MGA, UKGC, or Curacao). If it’s Curacao, remember that winnings may be subject to local income tax.
- Read the full terms and conditions, especially bonus rules, wagering requirements, and maximum bet limits.
- Set a deposit budget and stick to it. Never chase losses.
- Prepare your ID documents (passport, utility bill) for verification – this speeds up withdrawals.
- Understand the wagering contribution of different games; slots usually count 100%, but table games may count as little as 10%.
- Check withdrawal limits and processing times before you play.
How to Sign Up
- Navigate to the official site (Leovegas) and click the ‘Sign Up’ button.
Note: Use a strong, unique password for your account. - Fill in your personal details: full name, date of birth, email, and address. Ensure everything matches your ID.
- Choose your preferred currency and accept the terms & conditions.
- Verify your email address by clicking the link sent to your inbox.
- Set security questions and enable two-factor authentication (2FA) if available.
- Make your first deposit via the cashier. Choose a payment method that suits you (see the table below).
For a visual walkthrough, watch this
.
Calculating Your Bonus
Let’s break down a typical welcome bonus. Suppose the offer is a 100% match up to €100 with a wagering requirement of 35x (deposit + bonus). You deposit €50. Your bonus is €50 (100% of €50, but capped at €100). Your total balance becomes €100. The wagering requirement is: (€50 deposit + €50 bonus) × 35 = €3,500. You must wager €3,500 before withdrawing any winnings from the bonus.
Important: Not all games contribute equally to wagering. Here is an example contribution table:
| Game Type | Contribution Percentage |
|---|---|
| Slots (except progressive) | 100% |
| Table games (blackjack, roulette) | 10% |
| Video poker | 20% |
| Live dealer games | 5% |
If you play only slots, you need to wager €3,500. If you play blackjack (10% contribution), a €10 bet only contributes €1 toward the requirement. To meet the requirement faster, focus on high-contribution games. Also, most bonuses have a maximum bet limit (e.g., €5 per spin). Exceeding it voids the bonus.
Security
The casino uses SSL encryption (128-bit or higher) to protect your data during transmission. Two-factor authentication (2FA) adds an extra layer: after entering your password, you provide a code from an authenticator app or SMS. Always enable 2FA if offered. The casino also follows strict Know Your Customer (KYC) procedures to prevent fraud and money laundering. You’ll need to upload ID documents before your first withdrawal. Never share your account credentials, and log out after each session. For responsible gambling, set deposit limits and take breaks using the casino’s tools.
Money In, Money Out
The table below shows common payment methods, typical processing times, and any fees.
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | None by casino |
| Skrill | Instant | 24–48 hours | None |
| Neteller | Instant | 24–48 hours | None |
| Bank Transfer | 1–3 days | 3–7 business days | Possible intermediary fees |
| Paysafecard | Instant | Not available for withdrawal | N/A |
Note: Withdrawals are subject to pending periods (typically 24–72 hours) before processing. Always check the casino’s terms for exact times.
When Things Go Wrong
Even careful players encounter issues. Here are common scenarios and solutions:
- Delayed withdrawal: If funds don’t arrive within stated times, contact support via live chat. Check if your account is fully verified. Escalate to the license provider if unresolved.
- Account locked after login: Reset your password via email. If that fails, contact support – you may need to verify identity.
- Self-exclusion not working: If you’ve self-excluded but still receive marketing, contact the regulator immediately.
- Bonus not credited: Ensure you entered the bonus code correctly and met the minimum deposit. Screenshot the deposit and contact support.
- Game not loading: Clear browser cache, disable ad blockers, or try a different browser. If persistent, contact support.
- Dispute over winnings: Withdraw your funds and stop playing. Gather all evidence (screenshots, emails) and file a complaint with the licensing authority (e.g., MGA, Curacao eGaming).
Pro Tips – Handling a Delayed Withdrawal
Important: Patience is key, but you can escalate efficiently.
- Check the terms: Most casinos have a pending period (24–72 hours) and processing time (additional 24–72 hours). Don’t panic if it’s within that window.
- Contact support: Use live chat for fastest response. Ask for your withdrawal status. If live chat is unavailable, email support and include your player ID and withdrawal reference number.
- Escalate: If the casino fails to process after the maximum stated time (e.g., 10 business days), file a complaint with the licensing authority. Include all communication logs.
- Alternative methods: Some players find that e-wallet withdrawals (Skrill/Neteller) are faster than bank cards.
- Double-check verification: Sometimes the delay is due to incomplete KYC. Log in and check if any documents are pending.
Timeframe summary: Pending period 1–3 days, processing 1–3 days, bank transfer 3–7 days. If you exceed 10 business days total, escalate.
Common Questions
How do I claim the welcome bonus?
After signing up, make your first deposit and enter the bonus code if required. The bonus is usually credited automatically.
Can I play on my mobile?
Yes, the casino offers a mobile-optimized website that works on all devices. No app download is needed.
What documents are needed for verification?
Typically a government-issued ID (passport or driver’s license) and a recent utility bill showing your name and address.
Are winnings taxable?
Tax liability depends on your country of residence. For casinos licensed in Curacao or other remote licenses, winnings may be considered personal income and subject to local tax. Check with a tax advisor.
How long do withdrawals take?
E-wallets: 24–48 hours after the pending period. Bank cards: 3–5 business days. Bank transfers: up to 7 business days.
What is the maximum withdrawal limit?
Limits vary by payment method and player status. Typically monthly limits range from €5,000 to €50,000. Check the terms.
Can I cancel a withdrawal?
Yes, most casinos allow you to cancel a pending withdrawal within the pending period. After it enters processing, cancellation is not possible.
How do I set deposit limits?
Go to your account settings or responsible gaming section. You can set daily, weekly, or monthly limits.
What if I forget my password?
Click ‘Forgot password’ on the login page. You’ll receive a reset link via email. If you lose access to your email, contact support.
Always gamble responsibly. If you need help with problem gambling, visit BeGambleAware or GamCare.